Frequently Asked Questions

1. Can you tell more about your company?
2. How do I find out if you have a product in stock?
3. Can you supply a VAT invoice with the purchased goods?
4. Are your products covered by warranty?
5. Do you provide deliveries to a different address?
6. Can I contact you by telephone?
7. Can I collect my goods from your store?
8. My goods have been damaged during shipping, what do I do?
9. I have ordered goods by a mistake, what to do next?
10. Is your website secure?

1. ToolMach Limited is an independent distributor of hand, garden, automotive tools, power tools accessories and personal protective equipment. We are the sole distributor of the following European brands: Abraboro, Airpress, Dedra, Hecht, Neo, Topex, Yato and many more.
2. If the stock information says: in stock, then we definitely have it in our warehouse. If the same information says: not in stock, then please contact us and we will get it as soon as possible, and dispatch could be completed within a couple of days.
3. Every order is dispatched with a VAT invoice inside the box. If your goods are sent from our supplier or a third party company, then we will email you a PDF copy of the document.
4. All the products we offer in our shop are brand new, in original packaging covered by full manufacturer’s warranty. Some of the manufacturers offer an extended version of the warranty. For more details please visit the manufacturer’s website and refer to a particular good. Please also be aware, that you need to have a copy of an invoice in order to make a warranty claim.
5. Yes, the delivery address does not have to be the same as the credit card used for payment or supplied when setting up an account. However, we may contact the buyer (in some cases we may ask for proof of address) in order to ensure ‘the new’ address is genuine.
6. Yes, you can phone us on +44 (0) 141 255 1820 from Monday to Friday 8 am to 5 pm. You can also place an order over the phone, on necessary through the website.
7. Yes, when you purchase goods at the checkout please choose collection as a delivery option. You can collect your items from Monday to Friday 8 am to 5 pm at Unit 4, Alexander Stephen House, 91 Holmfauld Rd, Glasgow, G51 4RY.
8. If you receive a package that looks damaged please you can: refuse the delivery/sign for it as damaged / sign as unexamined. If none of these steps are taken then we will not be able to make a claim with the carrier, which can make a significant delay in a matter of a refund. For more details please see our return policy. If you still have questions or you are not sure what to do next, please call us at +44 (0) 141 255 1820 for further instructions.
9. If you order anything by mistake or ordered a wrong good, just let us know by email info@toolmach.co.uk or contact us at +44 (0) 74 7713 1003 and we will sort it out.
10. Your security is our priority, therefore any information and details you are providing us is perfectly safe and will never be given to any third party for any reason. What is more, the server our website is hosted on meets all the latest requirements preventing and protecting our clients from identity theft, frauds, spam and viruses.